Digital Accessibility Policy

Effective Date: 01-16-2025

Purpose:

McCall Garage Doors is committed to ensuring equal access to our products, services, and digital platforms for all individuals, including those with disabilities. This Accessibility Policy outlines our commitment to accessibility and the steps we take to ensure our offerings are inclusive, user-friendly, and compliant with applicable accessibility standards.

Scope:

This policy applies to all employees, contractors, and vendors involved in the development, delivery, or maintenance of McCall Garage Doors' products, services, and digital content, including our website and mobile applications.

Commitment to Accessibility:

McCall Garage Doors strives to meet or exceed the accessibility requirements set by the Americans with Disabilities Act (ADA) and other applicable local and international regulations. We are dedicated to creating an inclusive experience for all individuals, ensuring that no one is excluded from accessing our products and services.

McCall Garage Doors is committed to providing a website and digital platforms that are accessible to people with disabilities. To achieve this, we will:

Comply with WCAG 2.1 (Web Content Accessibility Guidelines) Level AA standards as outlined by the World Wide Web Consortium (W3C).

Ensure that all multimedia content, including images and videos, is accessible by providing alternative text, captions, or transcripts when applicable.

Regularly audit and test our website for accessibility, identifying and addressing any areas for improvement in a timely manner.

Provide accessible methods of contacting us for any additional assistance needed on our website or digital platforms.

Accessible Services and Products

McCall Garage Doors is committed to ensuring that all of our products and services meet the needs of all customers, including those with disabilities. Our services include:

Offering clear, easy-to-understand information about our products and services in accessible formats.

Providing physical modifications to our garage doors and related products, such as automatic openers or wider door frames, to accommodate accessibility needs upon request.

Ensuring our customer service representatives are trained to handle specific accessibility requests and assist individuals with disabilities effectively and respectfully.

Customer Support and Communication

We are dedicated to providing effective communication with all customers. To ensure people with disabilities can easily reach us, we will:

Offer multiple communication methods, including phone, email, live chat, and video calls, so individuals can choose the most accessible means of contacting us.

Provide communication assistance for individuals who are deaf or hard of hearing, including TTY (Text Telephone) services and video relay services upon request.

Train our customer support team to assist individuals with specific accessibility needs and offer guidance on how to access appropriate accommodations.

Feedback Mechanism

McCall Garage Doors values feedback on our accessibility efforts and encourages customers to share their experiences. If you encounter any accessibility barriers or have suggestions for improvement, please contact us using the following methods:

Email: matt@mccallgaragedoors.com

Phone: (864) 614-0212

We will review all feedback promptly and take necessary action to enhance the accessibility of our products, services, and digital platforms.

Training and Awareness

To foster a culture of accessibility and inclusivity, McCall Garage Doors is committed to providing accessibility training to all employees. This will include:

Accessibility training as part of employee onboarding and ongoing development.

Encouraging employees to understand and advocate for inclusive practices in the workplace and when interacting with customers.

Ensuring that employees are aware of how to assist customers with disabilities in a respectful, helpful, and efficient manner.

Continuous Improvement

McCall Garage Doors is committed to the continuous improvement of our accessibility efforts. This includes regularly reviewing our policies, services, and digital platforms to ensure they remain aligned with the latest accessibility standards and customer needs. We will proactively seek ways to enhance accessibility as technology advances and new guidelines emerge.

Compliance with Legal Requirements

McCall Garage Doors complies with all applicable accessibility laws, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and any other relevant state or local regulations. We remain dedicated to ensuring that our services and website meet these legal requirements.

Contact Information

If you have any questions, concerns, or requests regarding accessibility, please contact us: